Refund Policy
Effective Date: 2024/10/29
Introduction
Thank you for choosing Artinails (“Company,” “we,” “our,” “us”). This Refund Policy outlines the process for requesting refunds for purchases made through our AI nail designs generator platform (the “Service”). By making a purchase, you agree to the terms of this Refund Policy.
Refund Eligibility
Refund Requests
You may request a refund for credits purchased if you are unsatisfied with the Service or encounter issues. Refunds are available based on the proportion of unused credits for the reason we offer free trial versions of our Service in advance.
Credit Usage
The refund amount will be calculated based on the number of credits that have not been used at the time of the refund request. Used credits will be deducted from the refund amount.
Refund Process
Requesting a Refund
To request a refund, please contact our support team at [email protected] with your order details and the reason for your refund request. Refund requests should be submitted within 7 days of the purchase date.
Processing Time
Upon receiving your refund request, we will review the details and calculate the refundable amount based on unused credits. We will process the refund within 5 business days of approving the request. Refunds will be issued through the original payment method used at the time of purchase.
Non-Refundable Items
Used Credits
Credits that have been used to generate designs are non-refundable. Refunds will only be issued for unused credits.
Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:
Email: [email protected]